N&J Plumbing LLC
Most water heater jobs run smooth: crews arrive on time, finish in an hour or two, clean up thoroughly, and explain work clearly. Staff like Nick, Mike, Steven, and Dylan earned consistent praise for professionalism and courtesy. Yet emergency calls can trigger a different response. One family with young children faced rudeness and dismissiveness when their water heater failed over the Fourth of July weekend; another customer was ghosted after booking a sump pump replacement through Home Depot. The company shines on routine installs and repairs but stumbles when customers need flexibility or empathy in urgent situations. Their website claims 15-90 years of combined experience and CT HIC licensing. Most reviews come from third-party contractor work (Home Depot, Lowe's); those jobs typically land well under two hours and cost around $1,900-$2,000. The gap between the skilled crew work and the owner's communication on emergency calls is stark and worth noting before booking.
