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Drain Doctor Inc

Updated 2026-07-20 · 1,658 reviewed · 100 listed · Scored from 22 Google reviews · How we rank ›

3.4(22) 61 low data composite score See reviews on Google ✓ Google-verified
Drain Cleaning & Sewer ServiceEmergency PlumbingLeak Detection & Pipe RepairWater Damage Restoration ServiceFurnace Repair Service

Google-verified22 Google reviewssince 1972

Drain Doctor Inc
Services
Drain Cleaning & Sewer Service, Emergency Plumbing, Leak Detection & Pipe Repair
Reviews
22

What recent reviews say

Strong technical work and quick turnaround draw frequent praise, but a sharp divide in reviews reflects inconsistent customer care. Root removal, sewer line work, and same-day emergency response earn high marks when staff like Ryan and Gary handle jobs; however, complaints about hidden fees, unreturned calls for promised follow-ups, and serious unprofessional conduct create real risk. Price advantage over Roto Rooter is cited. Detail is limited by lack of recent positive reviews.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • quick response and on-time arrival
  • fair pricing compared to competitors
  • thorough problem diagnosis and explanation
  • courteous and professional crew
  • skilled sewer line and root removal work
Watch-outs
  • hidden charges and refusal to deliver promised video
  • job abandonment or incomplete follow-up
  • unprofessional behavior and intimidation
  • poor cleanup after work
quick-responsefair-pricingskilled-workmanshippoor-communicationupsell-pressureno-showleft-messknowledgeable-technician
Best for: homeowners with sewer blockages or root damage who want fast diagnosis and competitive pricing
Think twice if: reliability and professionalism vary widely; some customers report upsells, job abandonment, and disrespectful behavior. Request video reports in writing upfront.

Strengths

  • same-day emergency response within an hour
  • sewer liner and root removal without full excavation
  • significantly undercuts competitors like Roto Rooter
  • crew cleans up after work when asked

Worth knowing

  • Named staff praised: Gary, Ryan, John, Alfredo, Heather
  • Sewer liner installation completed in under one week with minimal disruption
  • Same-day response documented (within one hour on day before Thanksgiving)
  • Video tracing and camera work available for sewer mains up to 75 feet
  • No-dig pipe repair offered as alternative to excavation

What reviews say by service

Drain Cleaning & Sewer Service
Fast diagnosis and competitive pricing praised; video report delivery disputed in one case
Emergency Plumbing
Same-day response documented; frozen pipe and basement sewer backup handled promptly and sometimes at no charge
Leak Detection & Pipe Repair
Video tracing and camera inspection used to identify root intrusion and connection status
Water Damage Restoration Service
Sewer Pro contact made for basement cleanup in one case; other instances note incomplete cleanup

How it compares

  • Rated 3.4 against a 4.72 average across the 40 drain cleaning & sewer service businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 37
Review volume 59
Review recency 96
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
13
4
0
3
0
2
0
1
9

Common questions

Do they offer emergency same-day service?
Yes; one reviewer received a call back in 15 minutes and arrival within one hour. Service day before Thanksgiving also documented.
What does a sewer line repair cost?
One liner installation was quoted and completed; pricing depends on scope. A competitor quote for exterior cleaning was $790; Drain Doctor was described as more than half that. Free evaluation offered for new homeowners in some cases.
Do they provide video inspection of drains?
Yes, they offer video tracing and camera inspection of sewer mains. One customer disputed delivery of the video after paying for it.
Request a quote

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Last updated 2026-07-20