How long does a water heater installation usually take?

Most jobs finish in 80 minutes to 2 hours, based on recent reviews.

What is the typical cost for a water heater replacement?

One recent job (40-gallon natural gas with permit and drip pan) cost just over $1,900.

Will they come out on weekends or holidays?

Yes, they have taken emergency calls on Saturdays and holiday weekends, though customer experience on holiday emergencies has been uneven.

N&J Plumbing LLC

Updated 2026-08-20 · 2,794 reviewed · 100 listed · Scored from 92 Google reviews · How we rank ›

4.2(92) 72 composite score See reviews on Google ✓ Google-verified

Emergency PlumbingWater Heater Installation & RepairDrain Cleaning & Sewer ServiceBathroom & Kitchen Remodel PlumbingLeak Detection & Pipe RepairGas Line ServicesCommercial PlumbingFurnace Repair Service

Google-verified92 Google reviewsOver 15 years of combined experience; Over 90 years of combined experience

Services: Emergency Plumbing, Water Heater Installation & Repair, Drain Cleaning & Sewer Service
Reviews: 92

What recent reviews say

Most water heater jobs run smooth: crews arrive on time, finish in an hour or two, clean up thoroughly, and explain work clearly. Staff like Nick, Mike, Steven, and Dylan earned consistent praise for professionalism and courtesy. Yet emergency calls can trigger a different response. One family with young children faced rudeness and dismissiveness when their water heater failed over the Fourth of July weekend; another customer was ghosted after booking a sump pump replacement through Home Depot. The company shines on routine installs and repairs but stumbles when customers need flexibility or empathy in urgent situations.

Their website claims 15-90 years of combined experience and CT HIC licensing. Most reviews come from third-party contractor work (Home Depot, Lowe's); those jobs typically land well under two hours and cost around $1,900-$2,000. The gap between the skilled crew work and the owner's communication on emergency calls is stark and worth noting before booking.

Praised for

friendly and professional staff
efficient water heater installation
skilled technicians
honest pricing and communication
emergency response dedication

Watch-outs

poor emergency service attitude
no-show and ghosting
dismissive customer service during holidays

responsiveskilled-workmanshipfriendly-staffclean-work-areano-showpoor-communicationpunctualhonest-quote

Best for: homeowners replacing water heaters or hiring routine plumbing via Home Depot or Lowe's

Think twice if: you are calling with an urgent after-hours problem and need empathy or flexibility; past customers report dismissive attitudes and ghosting on emergency bookings

Strengths

consistent on-time arrival for scheduled work
crew finishes water heater jobs in 1-2 hours
clear cost explanations before and after work
handles holiday weekend emergency calls

Worth knowing

Nick, Mike, Steven, and Dylan named as technicians praised for professionalism
water heater installs typically 80 minutes to 2 hours
Home Depot and Lowe's contractor; handles third-party installs
CT HIC 0289267-P1 license stated on website
at least one sump pump booking ended in no-show

What reviews say by service

Water Heater Installation & Repair: most reviews praise quick, clean installations; one emergency call for replacement was refused then charged extra with rude attitude
Drain Cleaning & Sewer Service: sump pump replacement booking ended in ghosting with no explanation

How it compares

Rated 4.2 against a 4.58 average across the 85 emergency plumbing businesses listed here.
Has more Google reviews than 80% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 52

Review volume 85

Review recency 100

Review sentiment 53

Profile completeness 100

Verification 30

Rating breakdown

Common questions

How long does a water heater installation usually take?: Most jobs finish in 80 minutes to 2 hours, based on recent reviews.
What is the typical cost for a water heater replacement?: One recent job (40-gallon natural gas with permit and drip pan) cost just over $1,900.
Will they come out on weekends or holidays?: Yes, they have taken emergency calls on Saturdays and holiday weekends, though customer experience on holiday emergencies has been uneven.

Contact

Phone: +1860-543-9082
Website: https://www.njplumbingllc.com/
Address: 216 Christian Ln Ste B, Berlin, CT 06037
Open in Google Maps

Last verified 2026-08-20

Opening hours

Monday: 07:30-16:00
Tuesday: 07:30-16:00
Wednesday: 07:30-16:00
Thursday: 07:30-16:00
Friday: 07:30-16:00
Saturday: 00:00-24:00
Sunday: Closed

As listed on Google.

From their website

Services listed

Emergency Plumbing RepairPlumbing Repairs & InstallsKitchen Plumbing and RemodelingBathroom Plumbing and RemodelingWater Heater ServiceWater Heater System CheckWater Heater RepairWater Heater Replacement

Credentials claimed:Licensed, Insured, CT HIC 0289267-P1

Operating:Over 15 years of combined experience; Over 90 years of combined experience

As published by the business on its own website; not independently verified.

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