Can they come same-day for emergencies?

Yes. Multiple reviews report calls on weekends and holidays answered by owner Raphael with arrival in under an hour to 1.5 hours.

Do they offer phone quotes?

One recent caller reported being refused an estimate over the phone; owner will quote on-site after inspection.

What's the main difference between their hydro jetting and snaking?

Raphael explains that snaking (like Roto-Rooter uses) punches a hole through blockage but leaves soft debris; water jetting clears the full pipe for unobstructed flow.

The Drain Medic

Updated 2026-07-20 · 1,658 reviewed · 100 listed · Scored from 148 Google reviews · How we rank ›

4.6(148) 82 composite score See reviews on Google ✓ Google-verified

Drain Cleaning & Sewer ServiceEmergency PlumbingFurnace Repair ServiceCommercial PlumbingWater Damage Restoration Service

Google-verified148 Google reviewsover 30 years

Services: Drain Cleaning & Sewer Service, Emergency Plumbing, Furnace Repair Service
Reviews: 148

What recent reviews say

Raphael, the owner, delivers fast emergency response and explains work clearly; most callers praise his honesty and fair prices. Occasional complaints surface about initial diagnostic costs and handling of complex drain jobs, though the bulk of feedback highlights dependable, personable service across main sewer clogs, kitchen sinks, and commercial drains.

Praised for

prompt emergency response
knowledgeable owner (Raphael/Rafael)
fair pricing and no upselling
transparent explanations of work
same-day service

Watch-outs

high upfront diagnostic fees
poor results on difficult jobs
equipment damage and inadequate compensation
phone quote refusal

punctualfair-pricingresponsiveknowledgeable-technicianquick-responsefriendly-staffhonest-quoteskilled-workmanship

Best for: Homeowners facing urgent main sewer or kitchen drain clogs who value same-day response and honest pricing.

Think twice if: Budget-conscious with complex drain issues; one reviewer paid $450 for diagnosis plus $900 upsell on a kitchen sink that went unresolved.

Strengths

Owner personally responds to calls and shows up same-day
Hydro jetting instead of snaking for more thorough clearing
Transparent about process and pricing

Worth knowing

Owner Raphael personally takes calls and dispatches same-day
Offers hydro jetting (water jet) as alternative to snaking for soft blockages
Has handled commercial plumbing (smelly urinals, grease traps)
One reviewer reported $450 diagnostic fee on kitchen sink job with poor outcome and $150 damage reimbursement
Thanksgiving emergency service noted
Has worked with MDC on collapsed sewer line diagnosis

What reviews say by service

Drain Cleaning & Sewer Service: Hydro jetting praised for clearing soft blockages better than snaking; owner Raphael responds fast and explains the difference to prior Roto-Rooter work.
Emergency Plumbing: Multiple Saturday/holiday emergency calls answered with 45-minute to 1-hour arrival; main sewer backups and washing machine clogs cleared quickly.
Commercial Plumbing: Smelly urinal resolved within 20 minutes; commercial clients noted as served.

How it compares

Rated 4.6 against a 4.72 average across the 40 drain cleaning & sewer service businesses listed here.
Has more Google reviews than 84% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 74

Review volume 94

Review recency 100

Review sentiment 64

Profile completeness 100

Verification 30

Rating breakdown

127

Common questions

Can they come same-day for emergencies?: Yes. Multiple reviews report calls on weekends and holidays answered by owner Raphael with arrival in under an hour to 1.5 hours.
Do they offer phone quotes?: One recent caller reported being refused an estimate over the phone; owner will quote on-site after inspection.
What's the main difference between their hydro jetting and snaking?: Raphael explains that snaking (like Roto-Rooter uses) punches a hole through blockage but leaves soft debris; water jetting clears the full pipe for unobstructed flow.

Contact

Phone: +1860-796-8456
Website: http://www.thedrainmedic.com/
Address: 108 Flagler St, Newington, CT 06111
Open in Google Maps

Last verified 2026-07-20

Opening hours

Monday: 00:00-24:00
Tuesday: 00:00-24:00
Wednesday: 00:00-24:00
Thursday: 00:00-24:00
Friday: 00:00-24:00
Saturday: 00:00-24:00
Sunday: 00:00-24:00

As listed on Google.

From their website

Services listed

Clogged main sewer linesClogged kitchen sinksClogged toiletsClogged bathtubs and showersWater jettingMain sewer line replacementFloor linesSump pump service

Operating:over 30 years

As published by the business on its own website; not independently verified.

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