How quickly can they respond?

Reviewers report arrival within one hour of calling on weekdays and weekends. One job was completed in 20 minutes (urinal service).

Does the owner do the work himself?

Owner Raphael is named in many reviews as personally handling jobs, though other technicians (Rocco, Rafael, Raphael used interchangeably in reviews) also service accounts.

What's the main difference between their service and a snake?

Reviewers note Raphael recommends water jetting to clear the whole pipe of soft blockage, whereas snaking only breaks a hole through the center and clogs recur.

The Drain Medic

Updated 2026-08-20 · 2,794 reviewed · 100 listed · Scored from 151 Google reviews · How we rank ›

4.6(151) 83 composite score See reviews on Google ✓ Google-verified

Emergency PlumbingWater Heater Installation & RepairDrain Cleaning & Sewer ServiceCommercial PlumbingLeak Detection & Pipe RepairFurnace Repair ServiceWater Damage Restoration Service

Google-verified151 Google reviewsover 30 years

Services: Emergency Plumbing, Water Heater Installation & Repair, Drain Cleaning & Sewer Service
Reviews: 151

What recent reviews say

Reviewers consistently report fast response times (often under an hour) and straightforward upfront quotes. The owner Raphael is named repeatedly and praised for transparency, honesty, and willingness to work on price for difficult situations. One older review raised concerns about aggressive pricing and incomplete results on a kitchen sink job. The 4.6 rating across 151 reviews reflects strong popularity in the Greater Hartford area, with 86% five-star ratings.

Praised for

one-hour response typical
transparent pricing and no upsell
owner Raphael known by name
thorough explanation of work
fair pricing vs. competitors

Watch-outs

high initial diagnostic fees claimed
one poor service outcome from years ago
equipment damage not fully compensated

punctualfair-pricingquick-responseresponsivehonest-quoteskilled-workmanshipclean-work-areafriendly-staffreliable-emergency-responseknowledgeable-technician

Best for: homeowners with drain backups or sewer clogs needing fast, honest diagnosis

Think twice if: If you need a quick diagnostic quote, ask upfront about fees; one older review flagged a $450 diagnostic charge as steep.

Strengths

same-day emergency response
owner Raphael personally handles jobs
explains work transparently
water jetting vs. snaking preferred
known for fair pricing in the area

Worth knowing

Owner Raphael commonly handles calls and jobs personally
Uses water jetting (hydro jet) for main line clearing rather than snaking alone
Handles commercial accounts (urinal service mentioned)
Technician Rocco and others named in reviews
Will work on price in hardship situations (Thanksgiving emergency example)

What reviews say by service

Drain Cleaning & Sewer Service: Water jetting praised as thorough alternative to snaking; customers report drains stay clear long-term.
Emergency Plumbing: Response times under one hour common; Thanksgiving and weekend callouts handled quickly and with flexibility on pricing.

How it compares

Rated 4.6 against a 4.71 average across the 54 drain cleaning & sewer service businesses listed here.
Has more Google reviews than 84% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 73

Review volume 95

Review recency 100

Review sentiment 67

Profile completeness 100

Verification 30

Rating breakdown

130

Common questions

How quickly can they respond?: Reviewers report arrival within one hour of calling on weekdays and weekends. One job was completed in 20 minutes (urinal service).
Does the owner do the work himself?: Owner Raphael is named in many reviews as personally handling jobs, though other technicians (Rocco, Rafael, Raphael used interchangeably in reviews) also service accounts.
What's the main difference between their service and a snake?: Reviewers note Raphael recommends water jetting to clear the whole pipe of soft blockage, whereas snaking only breaks a hole through the center and clogs recur.

Contact

Phone: +1860-796-8456
Website: http://www.thedrainmedic.com/
Address: 108 Flagler St, Newington, CT 06111
Open in Google Maps

Last verified 2026-08-20

Opening hours

Monday: 00:00-24:00
Tuesday: 00:00-24:00
Wednesday: 00:00-24:00
Thursday: 00:00-24:00
Friday: 00:00-24:00
Saturday: 00:00-24:00
Sunday: 00:00-24:00

As listed on Google.

From their website

Services listed

Clogged main sewer linesClogged kitchen sinksClogged toiletsClogged bathtubs and showersWater jettingMain sewer line replacementFloor linesSump pump service

Operating:over 30 years

As published by the business on its own website; not independently verified.

Request a quote

Similar plumbers nearby

62 low data

S J Pizzella Plumbing & Heating

4.1(12)

Long-standing reputation for honest work and quick emergency response, but recent reviews reveal troubling shifts in service quality and customer treatment. Some loyal customers praise fair pricing and skilled repairs; others report no-shows, rude behavior, expensive mess cleanup, and demand for immediate full payment without flexibility.

Emergency PlumbingWater Heater Installation & RepairCommercial Plumbing

View profile

Kud-Pro Plumbing & Drain Cleaning LLC

5.0(61)✓ Google-verified

John and his team earn consistent five-star reviews for getting to sewer emergencies and other problems the same day, explaining the work upfront, and quoting fairly. Customers repeatedly note that he refuses to upsell unnecessary repairs, turning down full-fixture replacements when small fixes would work instead. Experience spans leak detection, sump pump installation, toilet repair, faucet replacement, and drain clearing. The business claims 26 years in operation and serves the greater Hartford area including Newington, Manchester, East Hartford, and West Hartford.

Emergency PlumbingWater Heater Installation & RepairDrain Cleaning & Sewer Service

View profile