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S J Pizzella Plumbing & Heating

Updated 2026-08-20 · 2,794 reviewed · 100 listed · Scored from 12 Google reviews · How we rank ›

4.1(12) 62 low data composite score See reviews on Google
Emergency PlumbingWater Heater Installation & RepairCommercial PlumbingFurnace Repair Service

12 Google reviewssince 1986

S J Pizzella Plumbing & Heating
Services
Emergency Plumbing, Water Heater Installation & Repair, Commercial Plumbing
Reviews
12

What recent reviews say

Long-standing reputation for honest work and quick emergency response, but recent reviews reveal troubling shifts in service quality and customer treatment. Some loyal customers praise fair pricing and skilled repairs; others report no-shows, rude behavior, expensive mess cleanup, and demand for immediate full payment without flexibility.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • responsive to emergencies
  • knowledgeable and honest
  • fair pricing
  • skilled work
  • professional approach
Watch-outs
  • scheduling conflicts and reliability
  • poor communication and attitude
  • leaves mess behind
  • inflexible payment terms
  • dismissive of customer concerns
responsiveknowledgeable-technicianhonest-quotefair-pricingskilled-workmanshippoor-communicationno-showleft-mess
Best for: Homeowners with straightforward repair needs who value honesty over speed of service.
Think twice if: You need flexible payment options, reliable scheduling, or clean jobsite practices. Recent reviews flag no-shows, poor attitude, water damage left unfixed, and cash-only demand.

Strengths

  • Established since 1986
  • Quick emergency callback
  • Honest diagnostic approach

Worth knowing

  • Owner Steve Pizzella operates the business directly
  • Water heater replacement priced at $3000 to $5000+ (customer reported)
  • Emergency callback within 5 minutes documented in one review
  • History of refusing payment plans for water heater work
  • Customer reported water left on cellar floor after install

What reviews say by service

Water Heater Installation & Repair
Fast emergency response and good repair work, but water damage cleanup concern and inflexible full-payment demand in recent install
Emergency Plumbing
Quick callback and willingness to come early offset by scheduling conflicts and dismissive diagnosis

How it compares

  • Rated 4.1 against a 4.58 average across the 85 emergency plumbing businesses listed here.
  • Has more Google reviews than 43% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 61
Review volume 48
Review recency 100
Review sentiment 49
Profile completeness 75
Verification 30

Rating breakdown

5
9
4
0
3
0
2
1
1
2

Common questions

Does S J Pizzella offer emergency service?
Yes. One review documents a callback within 5 minutes of leaving an evening message, with next-morning arrival. Recent reviews suggest scheduling reliability issues.
Do you offer payment plans?
Recent reviews indicate the business demands full payment at time of service; no payment plans or credit options were offered for water heater work.
What areas do you serve?
Their website lists Newington, Connecticut. Reviews mention Farmington and Plantsville.
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Last updated 2026-08-20