Google-verified30 Google reviewssince 1984
Most customers report fast emergency response and reliable repair work done right. Reviewers name Tanner, Bradden, Chuck, Dan, and Ted himself as skilled and personable. A handful cite loose fittings left behind, incomplete first visits requiring second trips, or high pricing compared to competitors, but these are outweighed by five-star praise for follow-up, honesty, and professionalism.
Older reviews praise honest pricing, emergency responsiveness, and thoughtful repairs, but recent experience shows staff rudeness and operational upheaval. Limited recent review evidence.
Fourteen years in, one customer still calls them first for bursts and leaks because they show up fast and fix it right. Anthony, Szymon, Lewis, and Simon handle everything from bathroom vanities to pump replacements with care that reviewers notice and name. They cost more than discount shops, but no one reports callbacks or mess left behind. Staff answer phones same-day, arrive within an hour, explain pricing upfront, and stay until the job is done well. A long-term customer notes the company grew but held its quality and service. Multiple reviewers have used them for water heaters, drain repairs, faucet work, and bathroom installs over years without regret.
All 18 reviews praise Paul at Charter Oak for arriving on time, diagnosing problems correctly, and completing jobs within days. Customers single out fair prices, clean professional conduct, and willingness to explain options or call manufacturers on their behalf.
Last updated 2026-07-20