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Miller Plumbing & Heating

Updated 2026-08-20 · 2,794 reviewed · 100 listed · Scored from 5 Google reviews · How we rank ›

3.2(5) 53 low data composite score See reviews on Google
Emergency PlumbingWater Heater Installation & RepairCommercial PlumbingGas Line ServicesFurnace Repair ServiceLeak Detection & Pipe Repair

5 Google reviews

Miller Plumbing & Heating
Services
Emergency Plumbing, Water Heater Installation & Repair, Commercial Plumbing
Reviews
5

What recent reviews say

Older reviews praise honest pricing, emergency responsiveness, and thoughtful repairs, but recent experience shows staff rudeness and operational upheaval. Limited recent review evidence.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • honest pricing and estimates
  • responsive emergency service
  • skilled technician problem-solving
  • courteous field staff
Watch-outs
  • rude phone staff
  • recent business instability
  • poor customer service on calls
honest-quotereliable-emergency-responsefriendly-staffpoor-communication
Best for: customers with long-standing relationships or needing honest second opinions on large repairs
Think twice if: you need reliable phone communication or are a new customer; recent reviews suggest staff friction and unclear business status

Strengths

  • honest estimates versus competitor quotes
  • emergency service willingness
  • long-standing customer relationships

Worth knowing

  • Named technician Jim credited with finding cost-saving pipe repair solution
  • Steve (owner) involved in estimate and sewage repair work
  • Long-term customer retained service across 13+ years and multiple home projects
  • One customer reported $6000 versus under $1000 estimate spread on sewage work

What reviews say by service

Emergency Plumbing
praised for middle-of-night responsiveness; recent refusal to service old customer raises concern
Leak Detection & Pipe Repair
technician suggested cheaper repair over expensive full replacement
Drain Cleaning & Sewer Service
prompt, professional service at quoted price

How it compares

  • Rated 3.2 against a 4.58 average across the 85 emergency plumbing businesses listed here.
  • Has more Google reviews than 30% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 56
Review volume 34
Review recency 26
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
2
4
1
3
0
2
0
1
2

Common questions

Do they offer emergency service outside business hours?
Their website lists emergency and after-hours service; older reviews confirm middle-of-night calls were answered. Recent reviews raise questions about current status.
What areas do they serve?
They claim West Hartford and nearby towns on their website and Google.
Request a quote

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Long-term customers rely on Andy Wotton for emergency calls and repairs because technicians arrive quickly, fix problems right the first time, and treat homes with care. While prices run higher than some competitors, reviewers value the skilled staff, transparent communication, and the fact that work holds up without callbacks. Named technicians like Anthony, Szymon, Lewis, and Louis consistently earn praise for professionalism and attention to detail. The business answers calls directly, schedules appointments easily, and has maintained quality through years of growth.

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All 18 reviews praise Paul at Charter Oak for arriving on time, diagnosing problems correctly, and completing jobs within days. Customers single out fair prices, clean professional conduct, and willingness to explain options or call manufacturers on their behalf.

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Last updated 2026-08-20