How quickly can Paul respond to an emergency?

He answers calls promptly and typically resolves leaks or clogs within hours, with emergency assessments within 24 hours.

Does Charter Oak handle whole-home water system work?

Yes, they install water filtration systems (Atlas Filtri brand mentioned), tankless water heaters, and manage whole-home repiping projects.

What areas do you serve?

Charter Oak serves Berlin, Southington, New Britain, Newington, Bristol, Farmington, Avon, and Plainville.

Charter Oak Plumbing, LLC

Updated 2026-07-20 · 1,658 reviewed · 100 listed · Scored from 38 Google reviews · How we rank ›

5.0(38) 80 composite score See reviews on Google ✓ Google-verified

Emergency PlumbingDrain Cleaning & Sewer ServiceWater Heater Installation & RepairLeak Detection & Pipe RepairFurnace Repair ServiceCommercial PlumbingWater Damage Restoration ServiceBathroom & Kitchen Remodel PlumbingGas Line Services

Google-verified38 Google reviewsover 20 years

Services: Emergency Plumbing, Drain Cleaning & Sewer Service, Water Heater Installation & Repair
Reviews: 38

What recent reviews say

All 18 reviews praise Paul at Charter Oak for arriving on time, diagnosing problems correctly, and completing jobs within days. Customers single out fair prices, clean professional conduct, and willingness to explain options or call manufacturers on their behalf.

Praised for

punctual and responsive
knowledgeable and professional
fair pricing
quality workmanship
personable and easy to work with

punctualfair-pricingskilled-workmanshipresponsivefriendly-staffquick-responseknowledgeable-technician

Best for: homeowners and commercial properties needing same-day emergency response or routine plumbing in central Connecticut

Strengths

Owner Paul arrives same day or within 24 hours
5.0 rating across 38 reviews with no complaints
BBB A-rated and CT licensed
fair pricing clearly mentioned by multiple customers

Worth knowing

Owner Paul personally handles jobs and answers calls
responds to emergency calls within hours and completes work within days
has handled whole-home repiping, cast-iron sewer pipe replacement, tankless water heater diagnosis and installation, water filtration system installation (Atlas Filtri brand noted)
calls manufacturers to verify warranty coverage on customer's behalf
arrives within 24 hours for non-emergency assessments

What reviews say by service

Emergency Plumbing: Paul responds within hours and resolves leaks or clogs the same day
Drain Cleaning & Sewer Service: handles major bathroom clogs and cast-iron sewer pipe replacement on tight timelines
Water Heater Installation & Repair: diagnoses tankless water heater failures, verifies warranty, installs replacements same day
Leak Detection & Pipe Repair: identifies and fixes leaking faucets, dishwashers, and cracked basement pipes quickly
Bathroom & Kitchen Remodel Plumbing: installs new faucets, garbage disposals, dishwashers, and handles two-bathroom plumbing remodels
Water Damage Restoration Service: drains water from failed appliances and prevents further damage

How it compares

Rated 5 against a 4.72 average across the 40 drain cleaning & sewer service businesses listed here.
Has more Google reviews than 62% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 90

Review volume 69

Review recency 83

Review sentiment 81

Profile completeness 75

Verification 30

Rating breakdown

Common questions

How quickly can Paul respond to an emergency?: He answers calls promptly and typically resolves leaks or clogs within hours, with emergency assessments within 24 hours.
Does Charter Oak handle whole-home water system work?: Yes, they install water filtration systems (Atlas Filtri brand mentioned), tankless water heaters, and manage whole-home repiping projects.
What areas do you serve?: Charter Oak serves Berlin, Southington, New Britain, Newington, Bristol, Farmington, Avon, and Plainville.

Contact

Phone: +1860-414-2051
Website: https://www.charteroakplumbing.com/

Last verified 2026-07-20

Opening hours

Monday: 08:00-17:00
Tuesday: 08:00-17:00
Wednesday: 08:00-17:00
Thursday: 08:00-17:00
Friday: 08:00-17:00
Saturday: Closed
Sunday: Closed

As listed on Google.

From their website

Services listed

Emergency PlumbingLeak DetectionToilet Installation & RepairWater Heater Repair & ReplacementTankless Water HeatersWater Filtration SystemsDrain CleaningSink Replacements

Credentials claimed:BBB Accredited with A Rating, CT Plumbing & Piping Unlimited Contractor Licensed & Insured

Operating:over 20 years

As published by the business on its own website; not independently verified.

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