Google-verified84 Google reviewssince 1985
Riley Plumbing delivers reliable service across heating, water heater, and drain work in central Connecticut. Most reviewers praise Scott, Steven, and Nancy for speed, fair pricing, and honest diagnosis. Older complaints surface occasional communication lapses and follow-up gaps; most recent reviews strongly positive.
Recent shift: Recent reviews (past year) consistently positive with 5-star ratings; complaint reviews all 2+ years old, suggesting operational or communication improvements.
All five-star reviews. A technician named Chris resolved a plumbing issue on-site without delay, and a recent customer left brief positive feedback. Review evidence is limited.
Joe, Matt, Tyler, John, and Cameron deliver reliable plumbing across emergency calls, remodels, and water heater work with visible craftsmanship. Pricing draws praise for fairness, though a few past jobs (kitchen faucet install, water heater replacement) struck customers as costly; the owner Brad and co-owner Jason address issues personally, though one long-time customer reported being refused future appointments after a dispute over a faulty faucet installation.
Scott Family Plumbing in New Britain earns consistent five-star reviews for pairing quick response times with honest, upfront pricing. Customers praise the team's clear explanations of what needs fixing, thoroughness on everything from clogged drains to full whole-house repiping, and meticulous cleanup afterward. Technicians diagnose problems accurately and often spot secondary issues (like a failed heating element during a drain call). The crew handles emergency water line breaks the same day, manages warranty claims without hassle, and completes complex jobs like sewer line replacement with minimal disruption and concrete cleanup. Reviewers trust them to recommend only necessary work, not upsell.
Last updated 2026-08-20