Google-verified83 Google reviewssince 1985
Riley Plumbing earns steady praise for courteous technicians who explain repairs clearly and meet quoted prices without upsell tactics. Nancy handles fast scheduling, Scott and Steven deliver skilled work on furnaces, water heaters, and drains, and many customers return for years. A handful of older complaints about follow-up gaps and one account of poor communication suggest occasional service lapses, though recent reviews are uniformly strong.
All five-star reviews. A technician named Chris resolved a plumbing issue on-site without delay, and a recent customer left brief positive feedback. Review evidence is limited.
Joe, Matt, Tyler, John, and Cameron deliver reliable plumbing across emergency calls, remodels, and water heater work with visible craftsmanship. Pricing draws praise for fairness, though a few past jobs (kitchen faucet install, water heater replacement) struck customers as costly; the owner Brad and co-owner Jason address issues personally, though one long-time customer reported being refused future appointments after a dispute over a faulty faucet installation.
Scott Family Plumbing earns consistently high marks for arriving on time, responding to calls within hours even after hours, and keeping customers informed throughout the job. Work quality is praised across repair types: water heaters, drain lines, sewer pipes, and bathroom fixtures all come back with no issues. Staff explain the job in plain language before starting, give honest estimates (reviewers often mention beating other quotes by significant margins), and stick to quoted prices with no surprise charges. One reviewer mentioned a membership plan with priority scheduling and service discounts. What stands out most is how the team handles major jobs. Full-house repiping, crushed sewer lines, drain backups, and basement flooding all drew the same pattern: quick arrival, clear scope before work starts, professional crew behavior, and cleanup afterward. Multiple reviewers bought follow-up services (water softeners, additional repairs) after the first job went well. Service areas mentioned are New Britain and surrounding homes and businesses.
Last updated 2026-07-20