How quickly can Avon Plumbing respond to emergencies?

One review notes a plumber arrived within an hour of calling for an urgent toilet failure. Another customer praised their responsiveness on an emergency call, though they ended up not needing the service.

Will I be charged for the plumber's drive time between jobs?

Yes. One customer reported being billed 45 minutes of drive time from the previous job to their location, even though the office was 7 minutes away. The customer viewed this as covering the company's scheduling gap, not a direct service cost.

Can Avon Plumbing help me save money on plumbing fixes?

Reviewers mention several cases where technicians recommended less expensive alternatives. One customer saved about $1,000 by replacing only the diverter instead of the entire shower mechanism.

Avon Plumbing & Heating

Updated 2026-07-20 · 1,658 reviewed · 100 listed · Scored from 58 Google reviews · How we rank ›

4.4(58) 76 composite score See reviews on Google ✓ Google-verified

Emergency PlumbingBathroom & Kitchen Remodel PlumbingCommercial PlumbingWater Damage Restoration Service

Google-verified58 Google reviewsover 75 years

Services: Emergency Plumbing, Bathroom & Kitchen Remodel Plumbing, Commercial Plumbing
Reviews: 58

What recent reviews say

Avon Plumbing excels at bathroom and kitchen remodels, with Stacy Moore earning consistent praise for design guidance and project coordination. Their technicians arrive on time and solve problems thoughtfully, often saving customers money through smart alternatives. Reservations: some customers were unhappy about driving time charges and the lack of upfront pricing disclosure on hourly rates.

Praised for

knowledgeable design expertise, especially Stacy Moore
skilled and punctual technicians
helpful cost-saving advice
thorough bathroom and kitchen remodeling
responsive emergency service

Watch-outs

travel time billed as working hours
rude phone communication
high hourly rates without advance notice
delayed parts ordering

punctualskilled-workmanshipfriendly-staffresponsivehonest-quotefair-pricing

Best for: homeowners planning bathroom or kitchen remodels with design guidance

Think twice if: you are budget-conscious and want transparent hourly rates upfront; some customers charged for drive time between jobs

Strengths

Stacy Moore design expertise and project coordination
experienced skilled plumbers who diagnose thoroughly
full-service remodeling from design through installation
extensive bathroom and kitchen fixture showroom

Worth knowing

Stacy Moore named repeatedly for design work and project management
Technicians James (Jimmy) and Brendan praised for expertise and work ethic
One customer saved about $1,000 when plumber recommended diverter replacement instead of full shower mechanism
Camma handled emergency water coordination efficiently
Their website lists over 75 years operating history and Certified Aging-in-Place Specialist certification; Best of Hartford top 3 since 2014

What reviews say by service

Bathroom & Kitchen Remodel Plumbing: Highly praised for design guidance, fixture selection, skilled execution, and attention to detail across multiple bathroom and kitchen projects
Emergency Plumbing: Very responsive on emergency calls; one customer noted quick toilet replacement within an hour of contact
Commercial Plumbing: Offered but no specific review evidence

How it compares

Rated 4.4 against a 4.61 average across the 78 emergency plumbing businesses listed here.
Has more Google reviews than 74% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 65

Review volume 77

Review recency 100

Review sentiment 64

Profile completeness 100

Verification 30

Rating breakdown

Common questions

How quickly can Avon Plumbing respond to emergencies?: One review notes a plumber arrived within an hour of calling for an urgent toilet failure. Another customer praised their responsiveness on an emergency call, though they ended up not needing the service.
Will I be charged for the plumber's drive time between jobs?: Yes. One customer reported being billed 45 minutes of drive time from the previous job to their location, even though the office was 7 minutes away. The customer viewed this as covering the company's scheduling gap, not a direct service cost.
Can Avon Plumbing help me save money on plumbing fixes?: Reviewers mention several cases where technicians recommended less expensive alternatives. One customer saved about $1,000 by replacing only the diverter instead of the entire shower mechanism.

Contact

Phone: +1860-677-9721
Website: https://avonplumbing.com/
Address: 124 Simsbury Rd, Avon, CT 06001
Open in Google Maps

Last verified 2026-07-20

Opening hours

Monday: 08:00-16:00
Tuesday: 08:00-16:00
Wednesday: 08:00-16:00
Thursday: 08:00-16:00
Friday: 08:00-16:00
Saturday: 08:00-12:00
Sunday: Closed

As listed on Google.

From their website

Services listed

Plumbing repair and installationHeating repair and installationWater filtration servicesWater and well pump servicesSump and sewage pump systemsDrainage and excavationWater main repairsGas fireplace installation and service

Credentials claimed:National and State Plumbing, Heating & Cooling Contractors Association member, Certified Aging-in-Place Specialists, Best of Hartford Magazine top 3 winner since 2014, HOBI award-winning showroom

Operating:over 75 years

As published by the business on its own website; not independently verified.

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