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Call The Bee Heating, Cooling, Plumbing, & Electrical

Updated 2026-07-20 · 1,658 reviewed · 100 listed · Scored from 3,650 Google reviews · How we rank ›

4.8(3650) 86 composite score See reviews on Google ✓ Google-verified Publishes prices
Emergency PlumbingWater Heater Installation & RepairFurnace Repair ServiceWater Damage Restoration ServiceDrain Cleaning & Sewer Service

Google-verified3,650 Google reviewsover 20 years

Call The Bee Heating, Cooling, Plumbing, & Electrical
Services
Emergency Plumbing, Water Heater Installation & Repair, Furnace Repair Service
Reviews
3650
Compare: SM Mechanical Services vs Call The Bee: which one for furnace repair?

What recent reviews say

Call The Bee responds to emergencies within hours and sends technicians who listen, explain, and fix the root issue. Customers name Mike, Austin, Tomasz, Erich, Darnell, Craig, Brandon, Tom, and Reyanna as standouts. Most appointments run smooth, but loose scheduling (12-4pm windows) and occasional no-shows frustrate some. Plumbing work quality varies; two customers reported shower installs that skipped crucial sealing steps and drywall work not mentioned upfront. Pricing draws complaints from those who shop around, though the company's honest diagnoses sometimes win over second-opinion seekers.

Farmington-based and operating 20+ years, the business holds multiple state licenses and serves eight towns across Central Connecticut. AC repair, furnace work, and electrical diagnostics earn consistent five-star mentions. Most customers would call back; the 2% one-star rate reflects scattered execution lapses rather than systemic failure.

Praised for
  • skilled technicians by name
  • explains work clearly
  • fast emergency response
  • friendly and professional staff
  • honest assessments
Watch-outs
  • appointment window vague, no-show or late arrival
  • overpriced compared to competitors
  • quality control issues on plumbing installs
  • poor handoff on job scope/drywall exclusions
responsivequick-responseknowledgeable-technicianfriendly-staffskilled-workmanshiphonest-quotepunctualno-showoverpricedleft-mess
Best for: Homeowners needing emergency AC, furnace, or electrical help plus a detailed explanation of what went wrong.
Think twice if: Appointment windows are broad (12-4pm) and occasionally they miss or run late. Two recent plumbing installs had incomplete caulking and missing drywall work. Get job scope in writing first.

Strengths

  • named technicians known for patient explanations
  • emergency response within 1.5 hours
  • 20+ years operating with state licenses
  • honest second-opinion diagnostic work

Worth knowing

  • Technicians Mike, Austin, Tomasz, Erich, Darnell, Craig, Brandon, Tom, Reyanna, Manny, Marcus, James S praised by name for professionalism and detail
  • Tomasz dispatched within 1.5 hours to restore power after storm
  • Craig known for cost-minimizing advice on repairs
  • Tom identified 50-year-old improperly installed light socket causing electrical hazard
  • Two shower install jobs did not include drywall or full caulking/sealing as customers expected
  • Company represents itself as Total Mechanical Systems in some contexts

What reviews say by service

Emergency Plumbing
Two recent shower installs incomplete (missing caulk, no drywall); separate emergency calls handled professionally and fast.
Water Heater Installation & Repair
No specific water heater reviews in recent texts.
Furnace Repair Service
Furnace repairs praised for clarity and follow-up; Erich and others noted for past work and prompt, professional visits.
Water Damage Restoration Service
Storm-related emergency (power/generator failure) handled with patience and fast restoration; no water-specific restoration detail.
Drain Cleaning & Sewer Service
Plumbing assessment detailed and thorough; drain sealing issue noted in shower install complaints.

How it compares

  • Rated 4.8 against a 4.68 average across the 78 furnace repair service businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 87
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
3435
4
44
3
20
2
24
1
127

Common questions

How fast can you come out for an emergency?
One customer reported Tomasz arrived within 1.5 hours after a storm knocked out power. Broad appointment windows (typically 12-4pm) are standard.
Will you explain the work before you start?
Yes. Multiple reviews note technicians explain everything in detail before and during the job. Ask for specific technicians like Tom, Craig, or Erich if you want a known communicator.
Do you handle plumbing installs like shower remodels?
Yes, but recent installs have been incomplete (missing caulk, no drywall). Confirm all scope (including drywall, caulking, sealing) in writing before booking.
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Last updated 2026-07-20