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Kennedy's Plumbing and Heating

Updated 2026-08-20 · 2,794 reviewed · 100 listed · Scored from 36 Google reviews · How we rank ›

3.2(36) 47 low data composite score See reviews on Google ✓ Google-verified
Emergency PlumbingWater Heater Installation & RepairCommercial PlumbingGas Line ServicesFurnace Repair ServiceWater Damage Restoration Service

Google-verified36 Google reviews

Kennedy's Plumbing and Heating
Services
Emergency Plumbing, Water Heater Installation & Repair, Commercial Plumbing
Reviews
36

What recent reviews say

Kennedy's Plumbing and Heating has a sharp split: some customers praise fast emergency response and skilled install work, especially for furnace replacement and oil-to-gas conversion, with office manager Marie credited for finding financing options. Others report rude phone service, steep fees ($79-350 for basic work), equipment breakdowns shortly after installation, and disputes over charges. The rating (3.2/5) reflects this polarization.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • quick response time
  • professional installation crews
  • help securing financing for major work
  • office staff (Marie) goes above and beyond
Watch-outs
  • rude phone/office staff
  • very high diagnostic and service fees
  • equipment failures after installation
  • upsell pressure and billing disputes
quick-responseskilled-workmanshippoor-communicationoverpricedupsell-pressurefriendly-staffleft-mess
Best for: Homeowners needing urgent furnace repair and willing to explore financing options.
Think twice if: Phone service is reported as rude multiple times; diagnostic and labor rates are well above local norms; equipment has failed shortly after installation.

Strengths

  • Rapid emergency response
  • Experienced with oil-to-gas conversion and mini-split installation
  • Office staff assist with financing and rebates

Worth knowing

  • Marie Varney (office manager/dispatcher) named in multiple reviews for securing financing and rebates
  • Andre Angel, Ron, and Lance named as service technicians
  • Oil-to-gas conversion and ductless mini-split installation mentioned as strengths
  • Diagnostic fee cited as $79 in reviews
  • Service calls for minor work (thermocouple replacement) charged $350 plus tax

What reviews say by service

Furnace Repair Service
Fast emergency response praised; minor repairs carry steep labor charges
Water Heater Installation & Repair
Installation workmanship praised; some Triangle Tube boilers reported recurring failures within years
Gas Line Services
Oil-to-gas conversion noted as successful; limited review detail

How it compares

  • Rated 3.2 against a 4.58 average across the 85 emergency plumbing businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 17
Review volume 68
Review recency 0
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
17
4
1
3
2
2
3
1
13

Common questions

Can they help if I'm renting and my landlord isn't available?
Reviews indicate office staff have declined service calls for renters in the past, citing policy concerns. Contact them directly to confirm current practice.
Do they offer financing for major system replacements?
Yes. Office manager Marie is noted in multiple reviews for helping customers find financing options, including state-sponsored programs for seniors and disabled homeowners.
How fast is their emergency response?
Reviews report same-day dispatch and arrival within one hour during winter emergencies; one furnace repair was completed in under 30 minutes.

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Most customers get same-day or quick service from a team that shows up on time, explains options clearly, and delivers solid work. Technicians like Ed, Dorian, and Tony are praised for friendliness and expertise. One recent customer flagged confusion around senior discounts and billing clarity after the job was complete, noting no callback when they called twice to discuss charges. The business handles leak repairs, water heater swaps, emergency plumbing, and remodels across Hartford and nearby towns. Their licensing and HVAC credentials show up in reviews. Customers routinely refer them to other businesses and book repeat work based on speed and reliability during urgent situations.

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Last updated 2026-08-20