Google-verified36 Google reviews
Kennedy's Plumbing and Heating has a sharp split: some customers praise fast emergency response and skilled install work, especially for furnace replacement and oil-to-gas conversion, with office manager Marie credited for finding financing options. Others report rude phone service, steep fees ($79-350 for basic work), equipment breakdowns shortly after installation, and disputes over charges. The rating (3.2/5) reflects this polarization.
Based on limited recent reviews, so treat this as low-confidence.
All six reviews award five stars. Staff members Tracy, Jason, and Gloria earn consistent praise for friendliness, quick scheduling, and follow-through on water damage and mold work. Reviewers note reasonable prices and efficient teams, though detail on completed jobs is limited.
Reviewers consistently report that Macca's technicians arrive quickly, explain work clearly, and charge fairly. Named staff members (Max, Sean, Jacob, Liam, Bob) deliver expert service across gas line, water heater, and furnace jobs, leaving work areas clean. The business excels at urgent calls and complex installs. Specific complaints center on requiring property owner presence for rental work and isolated instances of poor phone etiquette. Long-standing reputation supports reliability.
Most jobs run smoothly with named technicians like Franklin and Jordan, who diagnose problems quickly, explain options clearly, and deliver efficient repairs on faucets, drains, and leaks. Pricing stands out as the main friction point: a $99 diagnostic fee plus $500 for faucet work prompted one reviewer to recommend shopping around, though the same crew earned consistent praise for technical skill and courteous follow-up. Service quality varies slightly by technician assignment. Franklin appears regularly in praise for leak repairs and drain work, taking time to walk customers through solutions. One poor experience with a dismissive technician and unhelpful management undermines the otherwise strong track record, suggesting consistency issues at the team or dispatch level.
Last updated 2026-07-20