Google-verified39 Google reviews
Most reviewers praise Imperial's fast response times and local expertise, with several highlighting water heater replacements and emergency furnace work completed same-day. Two significant complaints stand out: a water heater gate valve improperly repaired in 2014 led to failure years later, and maintenance plan customers report no-shows and poor communication about scheduling changes.
Based on limited recent reviews, so treat this as low-confidence.
All 13 reviews are five-star. Reviewers consistently credit Steve (owner) with fast response, fair pricing that avoids unnecessary replacements, and clean work. Specific jobs praised include leak repair, toilet flange replacement, kitchen faucet installation, and bathroom remodels.
Reviewers consistently report fast emergency response, with issues resolved same-day or next-morning. Technicians (Rohan, Kelvin, and Calvin named) are described as knowledgeable, respectful of homes and schedules, and transparent about what work is needed. Office staff and communication receive specific praise. No complaints appear in recent reviews.
Most customers report steady, quality work over years and efficient service. One reviewer disputed a bill claimed at 200% markup and said Chad refused to provide a vendor invoice or time sheet.
Last updated 2026-07-20