Google-verified30 Google reviews
Every review is five stars. Callers consistently praise how fast Shaq, Xavier, Eric, and the team arrive and complete jobs. Reviewers note technicians explain problems in detail, give honest diagnoses that sometimes correct previous companies' assessments, and leave workspaces spotless. Customers name Shaquille, Keyandre, and Xavier specifically for kitchen faucet replacement, drain clearing, water heater swap, and leak repair. No negative patterns appear across 30 recent reviews.
The business serves Hartford, Farmington, Tolland, Rocky Hill, Enfield, New Britain, West Hartford, and Wethersfield. They offer drain cleaning, high-pressure jetting, video inspection, water heater work, and plumbing remodels. One customer returned multiple times and never needed a callback. Another noted water heater and mop sink replacement on the same day.
Review evidence for On Call Plumbers is limited. Their website claims service across Hartford and eight surrounding towns, including emergency plumbing, leak detection, water heaters, and septic work.
Most reviewers describe prompt, skilled work from experienced staff. One serious complaint about a technician's threatening behavior stands out; most other feedback is brief praise without detail.
Most jobs run smoothly with named technicians like Franklin and Jordan, who diagnose problems quickly, explain options clearly, and deliver efficient repairs on faucets, drains, and leaks. Pricing stands out as the main friction point: a $99 diagnostic fee plus $500 for faucet work prompted one reviewer to recommend shopping around, though the same crew earned consistent praise for technical skill and courteous follow-up. Service quality varies slightly by technician assignment. Franklin appears regularly in praise for leak repairs and drain work, taking time to walk customers through solutions. One poor experience with a dismissive technician and unhelpful management undermines the otherwise strong track record, suggesting consistency issues at the team or dispatch level.
Last updated 2026-07-20