How fast do they respond to emergencies?

Customers report arrival within 30 minutes on urgent calls; one Saturday furnace failure was addressed by 9 am.

Do they work weekends or holidays?

Yes; reviews confirm they responded on a Super Bowl Sunday and early Monday mornings.

What should I know before getting a quote on major work?

Several customers received quotes involving wall demolition that competitors resolved differently; getting a second opinion is advisable.

Rutkowski Plumbing & Heating

Updated 2026-07-20 · 1,658 reviewed · 100 listed · Scored from 52 Google reviews · How we rank ›

3.7(52) 65 composite score See reviews on Google ✓ Google-verified

Emergency PlumbingDrain Cleaning & Sewer ServiceWater Heater Installation & RepairLeak Detection & Pipe RepairFurnace Repair ServiceCommercial PlumbingBathroom & Kitchen Remodel PlumbingGas Line Services

Google-verified52 Google reviewsOver 50 years in Business

Services: Emergency Plumbing, Drain Cleaning & Sewer Service, Water Heater Installation & Repair
Reviews: 52

What recent reviews say

Rutkowski excels at emergency response and heating work, with reviewers praising quick arrival times and knowledgeable staff who handle frozen pipes and furnace failures under pressure. However, several customers report being quoted inflated prices or told repairs require wall demolition when simpler fixes exist elsewhere, raising questions about diagnosis accuracy and fair quoting.

Praised for

responsive and fast emergency service
knowledgeable technicians
fair pricing and reasonable bills
reliable and trustworthy
professional and courteous

Watch-outs

misdiagnoses and overcomplicated solutions
overpricing on some jobs
occasional poor communication or rudeness

responsivequick-responseskilled-workmanshipfriendly-staffknowledgeable-technicianfair-pricingoverpricedpoor-communication

Best for: Homeowners needing fast emergency response for frozen pipes or heating failures.

Think twice if: Get a second quote on major work like shower valve replacement or wall-breaking solutions; diagnosis practices vary.

Strengths

Emergency response within 30 minutes
Experienced with steam boilers and heating systems
Veteran technicians (Ron and Jose named)
7-day availability

Worth knowing

Ron and Jose are named technicians with strong emergency-response records
Emergency furnace repair completed by 9 am on a Saturday in February
Frozen pipe repair and heat restoration completed Super Bowl Sunday
Office staff return calls reliably
One review noted pipe burst replacement completed same day

What reviews say by service

Emergency Plumbing: Fast response (30 minutes to same-day) for frozen pipes and burst pipes; strong positive sentiment.
Furnace Repair Service: Quick diagnosis and repair of non-working furnaces and steam boilers; customers report satisfaction.
Water Heater Installation & Repair: Installation and repair praised; one reviewer noted heater operating better than ever.
Leak Detection & Pipe Repair: Mixed: some misdiagnosed leaks led to over-complicated solutions; others handled promptly.
Bathroom & Kitchen Remodel Plumbing: Concerns raised about quote accuracy for shower valve and faucet work; some jobs quoted as needing wall demolition when competitors offered simpler fixes.

How it compares

Rated 3.7 against a 4.61 average across the 78 emergency plumbing businesses listed here.
Has more Google reviews than 69% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 33

Review volume 75

Review recency 100

Review sentiment 53

Profile completeness 100

Verification 30

Rating breakdown

Common questions

How fast do they respond to emergencies?: Customers report arrival within 30 minutes on urgent calls; one Saturday furnace failure was addressed by 9 am.
Do they work weekends or holidays?: Yes; reviews confirm they responded on a Super Bowl Sunday and early Monday mornings.
What should I know before getting a quote on major work?: Several customers received quotes involving wall demolition that competitors resolved differently; getting a second opinion is advisable.

Contact

Phone: +1860-223-8569
Website: https://www.rutkowskiph.com/
Address: 62 Broad St A, New Britain, CT 06053
Open in Google Maps

Last verified 2026-07-20

Opening hours

Monday: 08:00-17:30
Tuesday: 08:00-17:30
Wednesday: 08:00-17:30
Thursday: 08:00-17:30
Friday: 08:00-17:30
Saturday: 08:30-16:00
Sunday: Closed

As listed on Google.

From their website

Services listed

Faucet installationToilet installationWater heater installationBoiler installationHousehold plumbing repairs

Operating:Over 50 years in Business

As published by the business on its own website; not independently verified.

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