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Roto-Rooter Plumbing & Water Cleanup

Updated 2026-08-20 · 2,794 reviewed · 100 listed · Scored from 1,284 Google reviews · How we rank ›

4.8(1284) 87 composite score See reviews on Google ✓ Google-verified
Drain Cleaning & Sewer ServiceEmergency PlumbingWater Heater Installation & RepairCommercial PlumbingGas Line ServicesFurnace Repair ServiceLeak Detection & Pipe RepairWater Damage Restoration ServiceBathroom & Kitchen Remodel Plumbing

Google-verified1,284 Google reviewssince 1935

Roto-Rooter Plumbing & Water Cleanup
Services
Drain Cleaning & Sewer Service, Emergency Plumbing, Water Heater Installation & Repair
Reviews
1284
Compare: Roto-Rooter vs Roto-Rooter: which location wins for water damage restoration?

What recent reviews say

Roto-Rooter earns strong marks for rapid response and capable technicians who diagnose problems quickly and explain solutions clearly. Drain work, emergency repairs, and leak fixes get consistent praise. The main friction point: labor costs and service call fees feel steep to some customers, and a few found communication challenging despite quality workmanship.

Praised for
  • responsive emergency service
  • skilled and knowledgeable technicians
  • upfront pricing quotes
  • efficient problem-solving
Watch-outs
  • high labor rates
  • expensive service calls
  • communication barriers
punctualskilled-workmanshipresponsivequick-responseknowledgeable-technicianoverpricedhonest-quote
Best for: homeowners needing fast emergency drain and leak fixes with transparent pricing
Think twice if: budget-conscious customers should confirm labor rates and service call fees before booking; labor costs are above average

Strengths

  • same-day emergency response
  • named technicians praised for skill (Frank, Franklin, Merg, Josh)
  • clear upfront quotes
  • trenchless pipe lining available

Worth knowing

  • Technicians named include Frank/Franklin, Merg, and Josh
  • Same-day emergency dispatch mentioned
  • Trenchless pipe lining offered
  • Upfront pricing quotes confirmed in reviews
  • One reviewer noted communication difficulty due to technician accent

What reviews say by service

Drain Cleaning & Sewer Service
Fast, efficient clog resolution; customers report record-speed work
Emergency Plumbing
Same-night response praised; kitchen sink and bathroom emergencies resolved smoothly
Leak Detection & Pipe Repair
Technicians diagnose leaks accurately and explain repair options
Water Heater Installation & Repair
No specific reviews about water heater work; category mentioned on website but not evidenced in reviews

How it compares

  • Rated 4.8 against a 4.71 average across the 54 drain cleaning & sewer service businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
1179
4
40
3
9
2
5
1
51

Common questions

Do you offer emergency service on nights and weekends?
Yes. Reviews document same-night and Sunday evening responses to drain and sink emergencies.
Will the technician quote the price upfront?
Yes. Multiple reviewers confirm technicians provide pricing estimates before work begins.
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Most customers get same-day or quick service from a team that shows up on time, explains options clearly, and delivers solid work. Technicians like Ed, Dorian, and Tony are praised for friendliness and expertise. One recent customer flagged confusion around senior discounts and billing clarity after the job was complete, noting no callback when they called twice to discuss charges. The business handles leak repairs, water heater swaps, emergency plumbing, and remodels across Hartford and nearby towns. Their licensing and HVAC credentials show up in reviews. Customers routinely refer them to other businesses and book repeat work based on speed and reliability during urgent situations.

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New Generation Plumbing
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New Generation Plumbing

5.0(101)✓ Google-verified

Reviewers consistently praise rapid emergency response, fair pricing, and dedicated workmanship. The owner answers calls after hours and arrives within 45 minutes to an hour, handling complex jobs overnight when needed. Staff handle everything from burst water heaters to multi-unit plumbing overhauls without cutting corners. One landlord keeps him on call for seven apartments. A restaurant owner credits him with saving their opening week after an emergency water heater failure installed the same night. Reviewers note he explains repairs in detail, avoids upselling, and takes on difficult jobs like retrofitting old homes with professionalism and a clean work area.

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Allied drain cleaning
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No rating yet✓ Google-verified

Review evidence is limited; the business operates seven days a week and lists extensive drain and sewer services on its website, including camera inspection, jetting, and tree root removal.

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Last updated 2026-08-20