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Roto-Rooter Plumbing & Water Cleanup

Updated 2026-07-20 · 1,658 reviewed · 100 listed · Scored from 1,268 Google reviews · How we rank ›

4.8(1268) 87 composite score See reviews on Google ✓ Google-verified
Emergency PlumbingLeak Detection & Pipe RepairGas Line ServicesWater Heater Installation & RepairFurnace Repair ServiceWater Damage Restoration ServiceDrain Cleaning & Sewer ServiceCommercial Plumbing

Google-verified1,268 Google reviewssince 1935

Roto-Rooter Plumbing & Water Cleanup
Services
Emergency Plumbing, Leak Detection & Pipe Repair, Gas Line Services
Reviews
1268
Compare: Roto-Rooter vs Roto-Rooter: which location wins for water damage restoration?

What recent reviews say

Most jobs run smoothly with named technicians like Franklin and Jordan, who diagnose problems quickly, explain options clearly, and deliver efficient repairs on faucets, drains, and leaks. Pricing stands out as the main friction point: a $99 diagnostic fee plus $500 for faucet work prompted one reviewer to recommend shopping around, though the same crew earned consistent praise for technical skill and courteous follow-up.

Service quality varies slightly by technician assignment. Franklin appears regularly in praise for leak repairs and drain work, taking time to walk customers through solutions. One poor experience with a dismissive technician and unhelpful management undermines the otherwise strong track record, suggesting consistency issues at the team or dispatch level.

Praised for
  • knowledgeable technicians
  • professional work
  • prompt arrival and diagnosis
  • clear explanation of options
  • thorough problem-solving
Watch-outs
  • high service charges
  • diagnostic fee without perceived value
  • unprofessional behavior on isolated call
skilled-workmanshipknowledgeable-technicianresponsivefriendly-staffhonest-quoteoverpricedpunctual
Best for: homeowners needing prompt leak or drain repairs with clear technical explanation
Think twice if: pricing is steep; compare quotes before committing, and check if your assigned technician matches recent strong performers

Strengths

  • established since 1935
  • prompt diagnosis and dispatch
  • named technicians with strong technical knowledge

Worth knowing

  • Franklin (technician) repeatedly praised for leak repairs, drain diagnosis, and transparent communication
  • Jordan noted for persistent drain-unclogging work
  • Dr. Ucif mentioned favorably with assistant
  • $99 diagnostic fee charged on service calls
  • Trenchless pipe lining offered per website

What reviews say by service

Leak Detection & Pipe Repair
Franklin praised for prompt, thorough leak diagnosis and repair; customers value clear explanation of fixes.
Drain Cleaning & Sewer Service
Jordan and Franklin both noted for effective drain diagnosis and persistent unclogging; clogged kitchen sinks resolved after hours of verification.
Emergency Plumbing
Responsive emergency response; however, one isolated incident of dismissive technician behavior and poor management follow-up.
Water Heater Installation & Repair
One complaint about technician reluctance to provide hot-water solutions for washing machine; limited additional evidence in reviews.

How it compares

  • Rated 4.8 against a 4.71 average across the 58 water damage restoration service businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
1166
4
37
3
9
2
5
1
51

Common questions

Do you offer same-day emergency service?
Yes. Reviewers report Franklin and other technicians arrive promptly for emergency calls; business publishes seven-day operating hours.
Will the technician explain what's wrong and the repair options?
Usually. Franklin frequently walks customers through issues and options; one recent review noted detailed explanation before faucet replacement.
What is the upfront cost?
A $99 diagnostic/service call fee applies. Labor and parts are quoted separately; one recent faucet job cost $500 total, though another required less.
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Last updated 2026-07-20