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Most jobs finish fast with courteous technicians who diagnose problems correctly and fix them well. Prices lean high on certain service calls, and the business does not offer itemized receipts, which has frustrated customers caught off guard by labor markups.
Most reviewers praise Gordon and his team for rapid response, careful work, and follow-up calls that show genuine care. One recent complaint questions the owner's commitment, creating tension in an otherwise strong track record.
HARP's technicians show strong skill and professionalism across AC, furnace, and heat pump work; multiple reviewers named Sebastian, John J., Michael, Eric Bowen, Clay, and Jacob as knowledgeable and courteous. Most jobs run on schedule with friendly service, and some customers report same-day or next-day emergency response. Two recent complaints stand out: one customer had an appointment cancelled with no warning, and another felt quoted prices were steep for the scope of work.
Last updated 2026-07-20